Dear Mr. Pastor:
Thank you for contacting Fry's. Please note that this policy is our most current; however it is subject to change without notice. The store manager has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single day.
General Coupon Guidelines:
o The customer's VIP card must be scanned prior to scanning any and all coupons.
o All manufacturer coupons must be scanned. If a coupon will not scan, the coupon's bar code must be entered manually at the register. This does not apply to print-at-home (PAH) coupons.
o If a PAH coupon does not scan it should not be accepted.
o Coupons must be current and will be accepted on or before the expiration date printed on the coupon.
o No minimum purchase is required unless stated on the coupon. Follow all limits stated on the coupon.
o FREE, "Dollar Off" or "cents off" manufacturer coupons cannot be redeemed for more than the purchase price of the item.
o Coupon use is subject to availability. No rain checks or substitutions are given for out-of-stock manufacturer coupon items.
o All coupons that state "Redeem at check stand" or "Save on this item" can be redeemed at the point of purchase.
o Catalina coupons that are refused or forgotten by the customer should be thrown away immediately. At no time may an employee keep Catalina coupons for personal use unless that employee is the customer purchasing the product that generated the Catalina coupon.
o Coupons that appear to be fraudulent must be presented to a member of management immediately. It will be the manager's discretion as to whether or not the coupon in question will be accepted. When management approves a coupon, they must initial and date the coupon.
o Coupon refund may not exceed the price of the item including VIP discount.
o Alcohol, tobacco and pharmacy coupons are accepted at face value only.
o There is no limit on manufacturer "free" coupons.
> Note: Stores may limit the free coupons in order to ensure product availability for our customers.
Coupon types accepted:
o Manufacturer Coupons
o Print at home (PAH) Internet Manufacturer coupons
o Fry's In-Store Coupons
o Kroger PAH coupons
o Fry's Catalina Coupons
o Competitor Pharmacy Coupons
Coupon types not accepted:
o FREE Internet
o Coupons without a required purchase
o Competitor Store Coupons
o Drug Store Coupons
o Coupons identified by the manufacturer as fraudulent.
Double coupons:
o Fry's will double manufacturer coupons only. In-Store coupons are always taken at face value.
o Fry's will double manufacturer and internet manufacturer "cents off" coupons up to $1.00 in value.
o All Coupons that are over $1.00 or FREE are redeemed at face value.
o A limit of three (3) of the same coupons for like items will be doubled.
o Any additional coupons for the same items will be redeemed at face value.
o During special promotions, coupons may be tripled or quadrupled up to $1.00 in value.
Pharmacy coupons:
o Drug store coupons are not accepted.
ONLINE COUPONS versus PAPER COUPONS:
o Customers may not use an online coupon and a paper coupon together for the same item.
> Example: if you want to buy orange juice and you have both an online coupon loaded and a paper coupon, only the online coupon will work.
The online coupon will always take priority over the paper coupon.
If I may be of further assistance, please do not hesitate to contact me. Thank you for shopping at Fry's.
Sincerely,
Toni Fleischmann
Consumer Affairs
